FAQs About the West48 Event Space
You've got questions, and we've got the answers. If you can't find the answer to your question here, feel free to contact us.
General Event Space Questions
| What hours are available for my event? |
| We can accommodate events during most weekday hours and some weekends, depending on availability. Let us know what dates and times you’re interested in, and we’ll do our best to get your event on our calendar.
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| Where can my guests park? |
| Guests can park on the south side of the building and enter through the south doors. Your guests will see the West48 branding on the first floor windows. |
Planning Your Event at West48
| What happens after I reserve the space? |
| You're on the calendar - how exciting! Our Event Coordinator will be in contact with you about your event. You can also follow up at any time with small changes or questions. |
Are setup and clean up included in my rental?
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| All setup and clean up is included in the rental fee and will be taken care of by West48. If there are potential extra cleaning fees, West48 will communicate those fees clearly prior to your event. We request that all personal items be removed from the space at the end of your event. Additional cleaning needs and expectations will be reflected in your event contract and discussed prior to your event. |
| What is your cancellation policy? |
| We understand that life happens. So, should you need to cancel your event for any reason, we can use some of your event balance as credit toward rescheduling your event. Your initial 20% deposit is non-refundable. |
What A/V equipment is available?
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| At West48, we have tech capabilities that you just can't find at traditional event spaces. Your event will be covered with our multi-channel audio system, 5 wireless microphones (handheld, lapel and headset), 2 full HD projectors, a floor monitor so the presenter can view their screen, an HDMI hookup on stage, computer presentations and presenter remote, Apple TV for airplay, WIFI and full color changeable stage lighting so you can customize the space for your event. |
West48 Event Catering and Beverage Questions
| What are your beverage options? |
| We offer a beverage package that includes coffee (cream and sugar are also available), water, a variety of soda and sparkling water. All drinks will be stocked and cold in the West48 kitchen for your event. Coffee can be brewed in advance by our Event Coordinator, or you are welcome to brew it yourself. Our beverage package is $10/person for 4 or more hour rentals and $5/person for less than 4 hour rentals. A coffee package is available at $15/carafe of coffee. Visit our pricing page for more details. |
Can I cook my own food at West48?
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| West48 has ample counter space for preparing and serving food, but we do not have a stove or oven. We do have a microwave available on site. |
| Can I serve alcohol at my event? |
| Yes, you may serve wine and beer at your event at West48. We will require proof of liability for any rental agreement, and this is covered under the client liability. Please note that in order to serve liquor, you will need to hire a private event bartender who has a liquor license. |
| Are there any additional catering fees I should be aware of? |
At West48, you can cater your own food at no additional cost. If you would like catering recommendations, you can review our preferred catering list during your tour. West48 does not provide paper products, but serving dishes are available.
If you have leftovers, no problem! West48 partners with The Supply Hive to ensure your leftovers are packaged and delivered to a worthy cause we proudly support. |
Other West48 Conference Center Questions
| Is West48 wheelchair accessible? |
| Yes we are! West48 is on the first floor. There is handicap parking, an automatic door on the building entrance, handicap bathroom stalls, elevator up to Blue Compass (if you want to say hello), and a ramp to access our stage. |
| Who is Blue Compass? |
| West48 is owned and operated by Blue Compass, a digital agency here in West Des Moines. In fact, you'll find Blue Compass and their digital experts right upstairs if you come visit West48! |