FAQs About the West48 Event Space
You've got questions, and we've got the answers. If you can't find the answer to your question here, feel free to contact us.
General Event Space Questions
|What hours are available for my event?
|We can accommodate events during most weekday hours and some weekends, depending on availability. Let us know what dates and times you’re interested in, and we’ll do our best to get your event on our calendar.
Planning Your Event at West48
|What happens after I reserve the space?
|You're on the calendar - how exciting! Our Event Coordinator will be in contact with you about your event. You can also follow up at any time with small changes or questions.
|Are setup and clean up included in my rental?
|All setup and clean up is included in the rental fee and will be taken care of by West48. We request that all personal items be removed from the space at the end of your event. Additional cleaning needs and expectations will be reflected in your event contract and discussed prior to your event.
|What is your cancellation policy?
|We understand that life happens. So, should you need to cancel your event for any reason, we can use some of your event balance as credit toward rescheduling your event, or it can be refunded to you. However, your initial 20% deposit is non-refundable.
West48 Technology Questions
|Is A/V included in the rental cost?
|At West48, we get tech. We want all of our guests to have an easy, seamless tech experience. Prior to each event, we will provide a demonstration of the A/V equipment, if needed. All A/V equipment is available for you to use during your event at no additional charge. If you need audio/video tech support and/or concierge services provided by a West48 team member during your event, a $150/hour fee will be applied. This fee will be added to your final invoice. Learn more about our A/V equipment.
|What A/V equipment is available?
|At West48, we have tech capabilities that you just can't find at traditional banquet spaces. Your event will be covered with our multi-channel audio system, 3 wireless microphones (handheld, lapel and headset), 2 full HD projectors, a floor monitor so the presenter can view their screen, an HDMI hookup on stage, computer presentations and presenter remote, Apple TV for airplay, WIFI and full color changeable stage lighting so you can customize the space for your event.
West48 Event Catering and Beverage Questions
|What are your beverage options?
|We offer a beverage package that includes coffee (cream and sugar are also available), water, a variety of soda and sparkling water. All drinks will be stocked and cold in the West48 kitchen for your event. Coffee can be brewed in advance by our Event Coordinator, or you are welcome to brew it yourself. Our beverage package is $5/person for half day rentals and $8/person for full day rentals.
|Can I cook my own food at West48?
|West48 has ample counter space for preparing and serving food, but we do not have a stove or oven. We do have a microwave available on site.
|Can I serve alcohol at my event?
|Yes, you may serve wine and beer at your event at West48. We will require proof of liability for any rental agreement, and this is covered under the client liability. Please note that in order to serve liquor, you will need to hire a private event bartender who has a liquor license.
|Are there any additional catering fees I should be aware of?
|If you would like our Event Coordinator to place a catering order as well as setup any meals for your event, a 20% service fee will be added to the cost of the meal. West48 does not provide paper plates, cups, napkins or flatware. Most caterers will include these items with their catered meal. Please check with your caterer for more information. West48 will provide an assortment of serving dishes at no additional cost. Just let our Event Coordinator know ahead of time if you plan to use these items.
Other West48 Conference Center Questions
| Who is Blue Compass?
|West48 is owned and operated by Blue Compass, a digital agency here in West Des Moines. In fact, you'll find Blue Compass and their digital experts right upstairs if you come visit West48!